Refund and Cancellation policy

Refund and Cancellation Policy for Brahmasakhi App

1.Refund Policy:

• a. Membership Fees: If you have purchased a paid membership on the matrimonial app, the refund policy typically depends on the terms and conditions set by the app provider. Some common scenarios for refund eligibility may include:

  - Technical issues or errors with the app that prevent you from accessing the services.

  - Duplicate charges due to a system error or glitch.

  - Dissatisfaction with the quality or functionality of the services provided, subject to certain conditions.

• b. In-app Purchases: If you made any in-app purchases, such as additional features or premium services, refund eligibility may vary based on the app's policies. Generally, refunds for in-app purchases are less common and subject to the app provider's discretion.

• c. Time Limitations: Refund requests are usually subject to specific time limitations, which can range from a few days to a few weeks after the purchase. Beyond the specified time limit, refund requests may not be entertained.

Cancellation Policy:

• Cancellation Policy: a. Membership Cancellation: If you wish to cancel your membership on the matrimonial app, the cancellation policy typically allows you to do so. The app may have different terms regarding membership cancellation, such as immediate cancellation or cancellation at the end of the billing period. Any applicable refunds for the remaining unused period of your membership may be provided based on the app's policies.

• b. In-app Purchases: Cancellation of in-app purchases may not be available in all cases. It is advisable to review the app's terms and conditions regarding cancellation of specific purchases.

• c. Other Cast: If user provides false inforamtion about self and if user belonging from different cast [Other than brahmin] in this situation refund will not applicable

Refund and Cancellation Process:

• a. Contact Support: To initiate a refund or cancellation request, you will generally need to contact the app's customer support or follow the designated process specified by the app provider.

• b. Provide Relevant Information: When requesting a refund or cancellation, you may be required to provide relevant details such as your account information, purchase receipt, reason for refund/cancellation, and any other information as requested by the app's support team.

• c. Processing Time: The app provider typically processes refund and cancellation requests within 7 days a certain timeframe, which can vary depending on their internal procedures. It's essential to be patient during this process and allow the app provider sufficient time to address your request.

Remember, the above policy is a general guideline, and the actual refund and cancellation policy for a specific matrimonial app may differ. It's crucial to review the app's terms of service or contact their customer support directly to obtain accurate and up-to-date information regarding their policies

Contact:

• If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at appbrahmasakhi@gmail.com.